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Who Cares? Blog

Who Cares? Blog Postings
Thursday, February 18, 2010 1:41 PM

March 22

Secretaries "Answer the Call" - respond to the quote "Everyone who enters this office must have a higher opinion of the school after they leave than before they came." - Page 131

Transportation "Talking it Up" - How could the "Connect Four" approach have a positive impact on students? Pages 132-135

"Serving Up" Customer Service in the Cafeteria - According to the reading, many times cafeteria workers are underutilized  in making connections with students.  How can we ensure that we utilize cafeteria workers to maximize student relationships? Page 136

Custodians "Clean-Up" in Customer Service - Do not underestimate the role a custodian plays not only in keeping our school facilities clean but also their ability to interact and connect with students.  As adminstrators, how can we encourage and support our custodians to make connections with kids? Pages 137-138

Posted By Amy Thompson at 1:41 PM
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Tuesday, February 16, 2010 10:24 AM

March 15

29 Ways to "WOW" Parents and Administrators - As administrators, how do we support teachers so they may be able to master the 29 "WOW" items? - pages123-128

Posted By Amy Thompson at 10:24 AM
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Wednesday, February 10, 2010 8:03 AM

February 8

Please read the pages listed and respond to the following questions/statements:

Why Should We Care? pages 52-54

The "C's" of Customer Service for Leaders - What are the five "C's" of customer service and which is the most important? pages 56-58

School Caring Thermometer - What is our school thermometer? page 65

Who's Holding the Cards? - Choose two questions from the list and explain their importance to the growth of school/school district. pages 67-70

Posted By Amy Thompson at 8:03 AM
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Thursday, February 4, 2010 8:55 AM

February 15

Customer Service Phone Survey  - Could we benefit from conducting a customer service phone survey?  What would be some possible positives and negatives?- pages 73-74

Customer Service Feedback Card - How could we use data gathered if we implemented the use of customer feedback cards? - pages 79-80

Service Pledge - How could a service pledge have a positive impact on our school district? - pages 82-83

Sound the Alarm - Do you feel these percentages represent our school district? Please explain. - page 90


Posted By Amy Thompson at 8:55 AM
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